Trip,
Yes – this is essentially right. I
understand that passing the parameters on the URL query string is fairly
straight forward as it applies to the Voxeo platform. Do you have any examples
of using the variables passed in this way within openVXML? Thanks very much.
Ken Kirby
From: vtp-dev-bounces@xxxxxxxxxxx
[mailto:vtp-dev-bounces@xxxxxxxxxxx] On
Behalf Of Trip Gilman
Sent: Tuesday, September 12, 2006
10:26 AM
To: Voice Tools general developers
Subject: RE: [vtp-dev] Prefilling
variables before outbound call
Hello Ken,
Are you talking about passing information about the destination customer into
the application? This can be done in a number of ways. First many
VoiceXML platforms support passing of data via a mechanism referred to as attached
data. This is usually the case if the IVR has a tight integration with
whatever CTI software is being used. This information can be retrieved
through the development of a custom module that utilizes the
AttachedDataRequest built-in provided in the framework API. Another
common method is to pass this information on the initial URL query
string. Any parameters passed this way will be automatically placed into
the call context which is accessible from the framework API as well. If
you need a few examples of this, I’d be happy to provide them.
Trip Gilman
OpenMethods
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Street | Suite 285 | Kansas City, MO | 64112-1533
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From:
vtp-dev-bounces@xxxxxxxxxxx [mailto:vtp-dev-bounces@xxxxxxxxxxx] On Behalf Of Ken Kirby
Sent: Monday, September 11, 2006
8:08 PM
To: vtp-dev@xxxxxxxxxxx
Subject: [vtp-dev] Prefilling
variables before outbound call
Hello Voice Tools Folks,
Can someone comment on the process for filling variables in
voiceXML and specifically the approach with the openVXML tools PRIOR to making
an outbound call?
I’m new to this stuff and maybe this is a question
that is IVR platform specific (I’m starting with Voxeo) – please
help point me in the right direction if possible…
Thanks
Ken Kirby
ken@xxxxxxxxxxxxxxxx