Hello Ken,
Are
you talking about passing information about the destination customer into the
application? This can be done in a number of ways. First many
VoiceXML platforms support passing of data via a mechanism referred to as
attached data. This is usually the case if the IVR has a tight
integration with whatever CTI software is being used. This information
can be retrieved through the development of a custom module that utilizes the
AttachedDataRequest built-in provided in the framework API. Another
common method is to pass this information on the initial URL query
string. Any parameters passed this way will be automatically placed into
the call context which is accessible from the framework API as well. If
you need a few examples of this, I’d be happy to provide them.
Trip
Gilman
OpenMethods
4741 Central Street | Suite 285 | Kansas City, MO | 64112-1533
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trip@xxxxxxxxxxxxxxx | www.openmethods.com
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From:
vtp-dev-bounces@xxxxxxxxxxx [mailto:vtp-dev-bounces@xxxxxxxxxxx] On Behalf Of Ken Kirby
Sent: Monday, September 11, 2006
8:08 PM
To: vtp-dev@xxxxxxxxxxx
Subject: [vtp-dev] Prefilling
variables before outbound call
Hello Voice Tools Folks,
Can someone comment on the process for filling variables in
voiceXML and specifically the approach with the openVXML tools PRIOR to making
an outbound call?
I’m new to this stuff and maybe this is a question that
is IVR platform specific (I’m starting with Voxeo) – please help
point me in the right direction if possible…
Thanks
Ken Kirby
ken@xxxxxxxxxxxxxxxx