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"Software Updates|Find & Install" is expected to list available plug-ins. Selecting this item does not bring up the dialog.
Is this a clean eclipse install? Do you get any dialog (wizard) up when selecting Find and Install ?
I began with version 3.0.0 (clean install -- no plug-ins) I switched to 3.0.1... same problem.
Please attach the log file, if you have one: eclipse/workspace/.log as well as the platform configuration file: eclipse/configuration/org.eclipse.update/platform.xml Thanks.
Created attachment 17379 [details] Requested XML file Currently, there is no log file being generated. I would be happy to generate and attach a .log file... Please tell how to enable this.
thanks. The file looks fine. The fact that there is no .log indicates that there was likely no problem in the code. Can you launch other wizards? how about Help > About ? Are there any features listed under Feature Details ?
Help|About >> Feature Details --- Works (window appears with details) Help|About >> Plug-in Details --- Works (window appears with details) Help|About >> Configuration Details --- Fails (no window appears)
Moving to UI for comments. It appears that Configuration details cannot be launched from Help > About, and that Find and Install wizard cannot be launched either.
I can't reproduce this on a plain 3.0.1 install, or in the latest code. Is there anything unusual about your setup? Can you try a different machine? What path is eclipse installed under, and what command line options are you using?
I blew away the current version and restarted completely clean. Fixed.
Reopening to mark as worksforme (since nothing was fixed).
Sean, if you know what conditions might have lead to this (installing one eclipse version over another?), that would be good to know.
I don't know what caused it, but I archived the offending version. Have run a DIFF on the two installations -- can you give me a pointer to look for? For example, ".config" exists in the old but not in the new... is that a possible cause?
It's possible that the .config would confuse it. You could try renaming it to something else and starting the old one. But even in that case, I'd still expect the dialogs to come up, but possibly report the incorrect set of plugins. Maybe it's failing and someone is catching the error silently (bad).
Dorian, do you have any other suggestions?
I am not sure what .config is. There used to be a folder by that name during the 3.0 development, but the configuration ended up being called "configuration". So, under the eclipse folder there should not be anything called .config. Could there be some other left over files/folders in the installation? Sean's comment #9 implies that a clean driver works fine.
.config exists in 2.1 as well, and seems to contain the Update metadata. Perhaps Sean upgraded a 2.1 install to 3.0/3.0.1. Is this a supported scenario?
No, this is not a supported scenario. A 3.x build must be installed cleanly, or updated from another 3.x build.
Even if it's not a supported scenario, I'm still curious about what state could cause us to fail to open dialogs, and yet not log a problem. Sean, I don't think doing a structural diff will help much. The .config could just be a red herring. If you're able to come up with steps to reproduce the erro condition, that would be very helpful.
How much time can you give me? -Sean
Sean, if you are willing to help track down and reproduce the problem, I can answer any questions you may have. Is upgrading from 2.1 to 3.0/1 a possible cause?
I have the same problem with 3.X.X. Actually I use 3.1.1 . After installing a fresh eclipse it works fair. I use a proxy connection with authentication to install plugins like EPIC and phpclipse. After every installed plugin, the window for “Updates Find and Install” take more time to get open. At least up to 5 minutes. Now, after updating to 3.1.1, eclipse hangs totally. Still no log file, no debug error (starting with –debug). I can enter all Help -> About Windows. Also Managing Configuration work fine. greetings Sven
Thanks for the steps.
Branco, this sounds more like an issue at update core level. Can you please investigate?
Sven, I tried to reproduce your problem and installed a lot of different features including EPIC and phpeclipse, but i was not successful. Is there anything more u can tell us about steps you made. P.S. The only thing strange I noticed is that EPIC i got was version 0.3, not stable yet.
Honestly, I have not been able to reproduce this for a little while. I believe that it was due to attempting to install 3.1 on top of 3.0. When I blew 3.0 completely away and reinstalled with 3.1, it came up fine. Sorry that I didn't note this earlier.
thanks Sean.
