Community
Participate
Working Groups
I recently conducted a usability study in which new users (voice or HTML programmers) installed IBM's WSSD and a plugin toolkit (IBM Voice Toolkit 4.1.1). All users had problems that would have been eased by reading the Welcome page, but even though they all ran through the Help menu, no one found the Welcome page for the Voice Toolkit. All of the other choices under Help that lead to a sub-menu cascade, but the Welcome choice is "...", which means that users have to click the choice to bring up a separate dialog for selecting a Welcome screen. I observed the users running the pointer through the various Help options, and seeing them review the choices that cascaded while consistently passing over the Welcome choice. Please make the mechanism for displaying the available Welcome pages the same as the mechanism used for Cheat Sheets -- a cascading menu.
Thanks for reporting the problem. It falls under Platform-UI component.
Interesting data point. So users who are menu surfing to discover functionality generally don't explorer further, even if the menu item is labelled "Welcome...".
Part of the problem is they don't necessarily know that they would benefit from viewing the Welcome page, or even that the Welcome page for the recently installed plugin even exists, so why would they click Welcome...? A cheat sheet for the plugin will pop into view, and could catch the user's eye, but this won't happen for a welcome page in the current design.
The support for this has changed in R3.0
