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[phoenix-dev] identified audience personas and Information needs

Title: Message

  Project Phoenix -   identified audience personas and Information needs


 The following outlines the 5 identified Eclipse.org audience members and their individual highest priority information needs:   

 

 1. User 

Ø       person who makes use of one or more Eclipse projects (tools) to perform some function, including support resources

Ø       a subset of users are consumers who make use of the downloads but do not use  Eclipse support resources  

 


Identified Needs 

 

v      Downloads

o        want to use Eclipse (download specific Eclipse tool, specific information)

o        specific developers [C++/J2EE/PHP...] need to download:

·         download tools and updates

·         download the platform

·         download a project

v      What’s New info

o        learn about (via push technology) updates to

·         tools

·         plug-ins

·         new projects

v      Search for extra plug-ins

o        Learn about :

·         places to source commercial solutions , OS extensions to problems read about tools, plans

·         download: Eclipse plug-ins & Eclipse.org plug-ins

v      Help Info

o        Eclipse Software help: how to’s, FAQ

o        submit help questions on newsgroups and get answers

o        report bugs

o        join discussions

  1. User documentation

o        How to:

·         first time installation instructions and pointers

·         start using Eclipse for Java, C++, PHP, etc…project/projects

·         use tools

·         get started

·         understand best practices

·         understand what other people are doing with Eclipse

·         join the community (i.e. become a committer)

o        Articles

o        White papers

o        Technology instructions


 2.  Committer

Ø       contributor who works on one or more Eclipse projects with the ability to write to Eclipse’s CVS repositories   

 


Identified Needs

v      Code access (CVS) read and write

1.       Self management of content publication within the context of a general framework

o        Easy to access download

o        Access to development tools

o        Self management to development tools

 

v      Bugzilla feedback from Users (R+W)

o        access to CVS & Bugzilla

o        bugzilla mailing lists

o        bugzilla newsgroups

 

 

v      Provisioning

o        How to work with the eclipse.org infrastructure tools info ( e.g. create a plug-in, create a website)

o        Infrastructure status (is anything down?)

o        How to signal a problem

o        make a request to the webmaster

 

v      Change Tracking
See and indicate what’s new – and event driven review (e.g. RSS) of:

·         news releases

·         news

·         cross project info

o        project dashboard stats

o        follow release plans

o        contribute release plans

o        How to signal a problem

o        make a request to the webmaster

v      API documents and deltas

o        follow and contribute architecture documents

o        exchange cross project information (via a push technology):

·         release changes

·         architectural changes

·         API changes

 

v      Collaborative Tools
Fourms for community development discussions. (Read/Post information to generate; collaborative discussion and documentation about a project and its code ability)

·         BLOGS

·         WIKIS

·         Newsgroups

·         Mailing Lists


3.  .   Contributor

Ø       provides content on the Eclipse website including: newsgroup postings, emails to mailing lists, posts a news article

Ø       works full time contributing code to one or more Eclipse projects

Ø       files a bug using bugzilla

 

 


Identified Needs

v      Code Access (R + patch submissions

o                    access downloads

o                    access to CVS and Bugzilla

o                    access to source code

v      Bugzilla (R+W)

o        Read/write to bugzilla newsgroups, mailing lists

o        Access to CVS and bugzilla

o        create a bug report

o         follow status on their opened bugs access downloads

 

v      Plan/roadmap/status of projects/timeline (R)

o        find and comment on release plans

o        find and comment on architecture documents

 

v      Change Tracking
See and indicate what’s new – and event driven review (e.g. RSS) of:

·   news releases

·   news

·   cross project info

o        project dashboard stats

o        follow release plans

o        contribute release plans

o        How to signal a problem

o        make a request to the webmaster

 

v      Plan/roadmap/status of projects/timeline (R)

o        Find out about cross project information of interest such as: release and architectural and API changes

o        Roadmap info so they understand the opportunity for their plug-in

 

v      Change Tracking
See and indicate what’s new – and event driven review (e.g. RSS) of:

·         news releases

·         news

·         cross project info

 

v      API documents and deltas

o        understand API’s and how to use frameworks

o        project specific information on extensibility:

·         release changes

·         architectural changes

·         API changes

 

 

 


5.  Corporate and Individual Member

Ø       Companies that support Eclipse and have joined the Foundation as  Strategic members, an add-in provider and/or associate member

Ø       Committer who has joined the foundation as a voting member of the committer member class

 


Identified Information Needs

 

v      Membership and governance info:

o        how to join

o        how to participate

o        new member jumpstart info

 

v      Promote their company/products:

o        publicise membership

o        publicise contribution to Eclipse

o        publish info about their commercial products

o        upload their plug-ins for download by:

§         ???

§         ???

 

v      Promote their company/products:

o        publicize membership

 

v      Membership benefits:

o        networking opportunities

o        marketing opportunities

o        members only opportunities

 

v      Membership recognition