[mdt-papyrus.dev] Papyrus Forum

[Johan Van Noten <johan@xxxxxxxxx>]

Dear Papyrus-colleagues,

 

The forum is one of the first places our Papyrus users go for asking questions.

I guess they judge Papyrus on our forum’s responsiveness (amongst other criteria).

 

Therefore, I was looking at the amount of answers on the forum, keeping Sébastien’s message in mind:

> On 2017-11-07 Sébastien Gérard wrote:

> Dear all,

> I would like to remind you that it would be cool if you could take at least 5 min a day to look at the Papyrus forum to see if you could not respond to one question. If we do all together that, it may be very useful for the Papyrus community. 

> Thanks,
> Sébastien.

 

Considering 2017 (two months now), I can see we have the following score:

• Posted: 52
• Answered: 45

I didn’t check the kind of answer, nor whether the answer was satisfying, nor did I judge the “quality” of the original question.

 

Still some work to do:

• 13% of the requests remained without any reaction.
  One of the users (https://www.eclipse.org/forums/index.php/t/1083863/) is pointing us to a bug by Camille (age >2y, https://bugs.eclipse.org/bugs/show_bug.cgi?id=444605) but the post nor the bug have any comments on it.
  I have the feeling this sends the wrong message to our “customer”.
• Looking at the forum the two months preceding Sébastien’s request (sept + oct), I see 45/50 have received at least one answer.
  10% remained unanswered, more or less the same score as today.
• Looking at the forum the two months directly after Sébastien’s request (nov + dec), I see 55/56 have received at least one answer.
  A nearly perfect score!

 

So, I take the freedom to suggest that we continue the nice trend of the end of 2016 also in 2017 J

(I’m not perfectly positioned to send this message, since I didn’t answer any post myself, but it doesn’t hurt to do some self-evaluation from time-to-time…)

 

Thanks!

Johan

Flanders Make