Bug 532156 - Visually impaired people cannot create account and join community because of visual only captch
Summary: Visually impaired people cannot create account and join community because of ...
Status: RESOLVED FIXED
Alias: None
Product: Community
Classification: Eclipse Foundation
Component: Accounts.eclipse.org (show other bugs)
Version: unspecified   Edit
Hardware: All All
: P3 critical (vote)
Target Milestone: ---   Edit
Assignee: Christopher Guindon CLA
QA Contact:
URL:
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Keywords:
Depends on:
Blocks: 514660
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Reported: 2018-03-08 03:33 EST by Mickael Istria CLA
Modified: 2020-04-27 08:49 EDT (History)
3 users (show)

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Description Mickael Istria CLA 2018-03-08 03:33:28 EST

    
Comment 1 Mickael Istria CLA 2018-03-08 03:35:28 EST
A user who has Visual impairment was willing to open a bug to report some accessibility issue in the Eclipse IDE. When trying to open the bug, he was blog at account creation because of a visual only captcha.
Please make sure people with visual impairement or other issues can join the community and contribute.
Comment 2 Christopher Guindon CLA 2018-03-08 09:45:50 EST
This is definitely an interesting problem to solve.

We are using the Drupal captcha module for this:
https://www.drupal.org/project/captcha

We should take a look to see if they have this feature on their roadmap. 

We were using reCaptcha in the past which I believe is a bit more accessible but we had to revert back to a simple captcha since reCaptcha does not seem to work in China.

If someone can confirm that this is no longer the case, a valid solution to this problem might be to revert back to reCaptcha?

With this said, does anyone has any other ideas on how we could solve this problem?
Comment 3 Mickael Istria CLA 2018-03-14 11:29:29 EDT
(In reply to Christopher Guindon from comment #2)
> If someone can confirm that this is no longer the case, a valid solution to
> this problem might be to revert back to reCaptcha?

I don't know whether this changed.

> With this said, does anyone has any other ideas on how we could solve this
> problem?

Aren't there some other captchas which are secure enough and have audio for visually impaired people? I don't think many hacker would try to crack ab audio captcha at Eclipse.org.
If no captcha with both image and audio exist, maybe it's possible to have both visual and audio captcha shown on the account form and only ask user to fill one of them at their own convenience?
Comment 4 Mickael Istria CLA 2018-03-29 05:41:42 EDT
So after a discussion and some reading:
* Google reCaptcha still doesn't seem to work in China
* one alternative that is perfect in term of accessibility seems to be to have some "textual captcha" qui a question in it, such as "multiple thirty-three by 2".
Comment 5 Christopher Guindon CLA 2020-04-14 18:56:59 EDT
(In reply to Mickael Istria from comment #4)
> So after a discussion and some reading:
> * Google reCaptcha still doesn't seem to work in China

We upgraded to the latest drupal module for reCaptcha and it should now work in China.
https://developers.google.com/recaptcha/docs/faq#can-i-use-recaptcha-globally


> * one alternative that is perfect in term of accessibility seems to be to
> have some "textual captcha" qui a question in it, such as "multiple
> thirty-three by 2".

With recaptcha, it's possible to request an audio test.
Comment 6 Christopher Guindon CLA 2020-04-27 08:49:39 EDT
(In reply to Christopher Guindon from comment #5)
> (In reply to Mickael Istria from comment #4)
> > So after a discussion and some reading:
> > * Google reCaptcha still doesn't seem to work in China
> 
> We upgraded to the latest drupal module for reCaptcha and it should now work
> in China.
> https://developers.google.com/recaptcha/docs/faq#can-i-use-recaptcha-globally
> 
> 
> > * one alternative that is perfect in term of accessibility seems to be to
> > have some "textual captcha" qui a question in it, such as "multiple
> > thirty-three by 2".
> 
> With recaptcha, it's possible to request an audio test.

Closing for now because of the upgrade we made to recaptcha earlier this month. Please re-open if you disagree!