Bug 361188 - [user] Login page confusion
Summary: [user] Login page confusion
Status: RESOLVED FIXED
Alias: None
Product: Orion (Archived)
Classification: ECD
Component: Client (show other bugs)
Version: unspecified   Edit
Hardware: PC Windows 7
: P3 normal (vote)
Target Milestone: 0.4 M1   Edit
Assignee: Malgorzata Janczarska CLA
QA Contact:
URL:
Whiteboard:
Keywords: polish
Depends on:
Blocks:
 
Reported: 2011-10-17 17:07 EDT by John Arthorne CLA
Modified: 2011-11-09 08:43 EST (History)
1 user (show)

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Description John Arthorne CLA 2011-10-17 17:07:36 EDT
It may seem obvious to us, but I have witnessed a couple of people confused by our login page. Typically first user experience:

- Redirected to login page. See user/password, and a row of buttons at the bottom
- Hmm, Google, that sounds good, I'll try that
- Redirected to enter Google credentials
- After entering Google credentials, you get an error:

"Your authentication was successful but you are not authorized to access Orion. Contact administrator to create an Orion account."

Huh? I already have an Orion account! What does this mean?

I think one small thing we could do here is offer a link to the help page that tell you more (for example that you have to first connect your Orion account to the external Google/Yahoo/etc account before you can login that way). Towards that end I have started writing a page:

http://wiki.eclipse.org/Orion/Documentation/User_Guide/Reference/Login_page
Comment 1 John Arthorne CLA 2011-10-17 17:10:07 EDT
I think that error message could also be tweaked. How about:

"Your authentication was successful, but that account is not associated with any Orion profile. External accounts can be added on your profile page after login."
Comment 2 Szymon Brandys CLA 2011-10-27 06:36:59 EDT
Gosia, could you tweak the message due to John's suggestion and add the link?
Comment 3 Malgorzata Janczarska CLA 2011-11-09 08:43:01 EST
I've changed a message and added a link to John's guide.