[
Date Prev][
Date Next][
Thread Prev][
Thread Next][
Date Index][
Thread Index]
[
List Home]
|
Re: [cross-project-issues-dev] IT Support for Strategic and Entreprise Members
|
Hi
I'm puzzled on a couple of counts regarding the recent 36 hour Hudson
downtime at RC4 +0.
Firstly, David Williams has an IBM email, so I presume he works for IBM,
who I presume are strategic members, so when David marked the
https://bugs.eclipse.org/bugs/show_bug.cgi?id=382192#c1 as blocker he
sent an email to the web-masters. Why was there no response? Okay,
perhaps he's not a nominated representative...
Secondly, Eclipse is a community of corporate members, committers and
users. Why doesn't the SLA reflect this? There are many committers
working very hard to get Juno ready, only some work for Strategic
Members; why are there no committer nominees? and surely David is the
number one 'committer nominee'?
With major e4 and EGIT progress, Juno is a particularly challenging
release. Surely on RC -1,0,+1,+2 days there should be cover on Hudson
whose unreliability can hardly come as a surprise to the web masters? I
feel that any committer on even a minor project should be able to alert
the web-masters so that when a major project comes along they find the
problem solved and no backlog queue.
Can the powers that be please revisit the SLA?
Regards
Ed Willink
On 11/06/2012 21:53, Denis Roy wrote:
As we approach Juno, I'd like to quickly remind you:
Strategic and Entreprise Members [1] of the Eclipse Foundation can
nominate one or two contact people within their organization who are
authorized to contact Webmasters outside of the usual 8:00am to 5:00pm
Eastern webmaster support times. This enables a rapid resolution in
case a core Eclipse.org service [2] is preventing a committer from
doing their work.
Please see the http://wiki.eclipse.org/IT_SLA document for more
information about the process and the services covered. Talk to your
company representative if you'd like to nominate a contact person.
Denis
[1]
http://eclipse.org/membership/become_a_member/membershipTypes.php#enterprise
[2] http://wiki.eclipse.org/IT_SLA#Tier_1_-_Critical
_______________________________________________
cross-project-issues-dev mailing list
cross-project-issues-dev@xxxxxxxxxxx
https://dev.eclipse.org/mailman/listinfo/cross-project-issues-dev
-----
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2012.0.2178 / Virus Database: 2433/5062 - Release Date: 06/11/12
