[news.eclipse.technology.jsr220-orm] Re: JSR243 support in JSR220ORM pro

[michael <michael.simons@xxxxxxxxxxx>]

Am Wed, 28 Sep 2005 08:59:00 +0200 schrieb Luc <ljgp@xxxxxxxxx>:

> Hi Robert,
>
> Thanks for your explanation. I am sure Versant is doing things right  
> when looked at from many perspectives. From a perspective of a current  
> customer, some things look less good:
>
> - Your story about change of direction has _never_ been actively  
> communicated to customers (at least not to the company I am currently  
> working for). We had to find out by reading forums, deducing things from  
> release announcements in an open source project, and then asking  
> questions about it.
>
> - Bug fixes for the current software are taking longer and longer, we  
> have a substantial list of _non trivial_ issues that have only partly  
> been fixed in 3.2.19. For this interim release we had to wait almost 3  
> months.
>
> - Answers to questions take much longer than before, of course we get a  
> polite reply from support but then we have to wait too long for the real  
> answers. Questions on the Versant product forums nowadsays also often go  
> unanswered for days and days.
>
> At the same time that we are waiting for bug fixes and answers, we see  
> new releases, documentation, etc appear in the Eclipse project.
>
> > software industry these days.  If you want to be a well known and  
> > respected
> > company in the Java community ( getting in ) these days, you need to get
> > involved in some community service in addition to just making the best
> > product ( grades ).   Versant is committed to both providing the best
> > products we can and at the same time being a good community member.
>
> I am sure Versant has the best intentions and really wants to serve both  
> well (community, customers). IMHO right now its communication and  
> execution towards current customers could be a lot better.
>
> Regards, Luc.

Hi Luc et al,

the things you criticised are much the same we here are not amused about.
Especially the communication with and support of the customers of VOA  
(that paid to get support) is neglected, e.g., we're working with VOA  
3.2.18 (professional edition, that does support vertical inheritance  
strategy). As we now want to work with the vertical strategy we tried to  
get the enterprise edition, still without success. Calling Versant I was  
told to migrate to JSR220. But that's beta so I really don't want to use  
in production.
The last info I got from Versant was that the JSR220 (aka OA 4.0) will be  
official about mid of october 2005 so we are impatiemtly waiting ...

Regards, Michael