Re: [platform-ua-dev] searching dynamic content: two approaches

[Mazen Faraj <mfaraj@xxxxxxxxxx>]

Curtis,
From an end user's perspective, you
have two rules of thumb that you should live by :

" Get it right, and get it right
the first time. " 
" You only have one chance to gain
trust, miss it and you miss that chance. "

my point, regardless of reason, you
cant afford to show a document that is filtered out... I'm on linux, why
do you want to show me a Windows document?  
In doing so, you lost the end user's
trust, and you lost the chance to do it right, the first time. 

One approach: was there a feature to
"globally" enable/disable filtering of Help documents? If yes,
 if the user chooses to enable filtering (based on platform, os, ....)
then search results should be filtered. If the user does not filter documents
(which means he is interested in reading all) then you give him all in
search results.


just a personal opinion...

regards, 

Mazen Faraj
Technology Strategy Consultant,
IBM Business Consulting Services
905-413-3892
mfaraj@xxxxxxxxxx