Re: [ide-dev] Inconsistent Eclipse user experience

[Pascal Rapicault <pascal@xxxxxxxxxxxxx>]

I'm working on a similar system with Ericsson. We will be open sourcing it later this year (hopefully before June). The overall goal is to help the Ericsson Eclipse support team better serve its users by detecting the plugins that are the most frequently used (similar to UDC), but more importantly detect problems (UI freezes, error logs, workspace blockage) so we can be proactive and fix those because our users typically don't go and report problems neither to the foundation nor to our internal team.

What needs to be considered when putting together such a solution (even if it is reduced to just collect error logs) is the amount of data this represents, and consequently the bandwidth, the computation and of course the storage required. In addition to these technical aspects, there is of course the obvious questions of who is going to take care of the problems coming in, who is going to have access to the data, and whether the data will be accessible to everybody who request it since it may contain product specific information and give hints about the competition.

Pascal

On 15/03/2014 1:30 PM, Mike Milinkovich wrote:

On 15/03/2014 6:17 AM, Marcel Bruch wrote:

Eclipse Foundation, would you support/host a service that collects/shares error logs (basically that’s what it is)?

Marcel,

I am not sure if I understand the requirement well enough to say yea or nay. My initial reaction is that the error reporting client that would go into the packages is the easy part. The hard part is building and maintaining the knowledge base that gives users some sort of useful guidance about the errors they're experiencing. Does anyone know if Mozilla's implementation of this stuff is open source? Is there anything there that we could leverage? Given that they're open source and they use Bugzilla, maybe there is something there that could help.

Could I suggest that a bug be opened (pls add me to the cc) and that you talk with Wayne and Denis at EclipseCon about the requirement. Denis in particular is well known to be easily swayed after the 7th beer.

The Eclipse Foundation is pretty happy to offer services that will help the community. If this is something that could help both users and committers, that does seem like a big win.

--
Mike Milinkovich
mike.milinkovich@xxxxxxxxxxx
+1.613.220.3223

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