Re: [eclipse.org-committers] WebMaster Update

[Denis Roy <denis.roy@xxxxxxxxxxx>]

We discontinued using OTRS as we found it hindered more than it helped. 
 Some additional info is here: 
https://bugs.eclipse.org/bugs/show_bug.cgi?id=104097#c12

Sorry, I guess I forgot to tell everyone.  I did your eRCP CVS stuff, so 
consider your ticket closed in .. 15 days :)

Denis


Mark Rogalski wrote:
> Denis,
>
> I've now had a service ticket (Zoom Ticket#: 20051100810000039) open for 
> 15 days. Are these being actively looked at or is this just an 
> evaluation system?
>
> Mark
>
>
> Inactive hide details for "Eclipse WebMaster (Denis Roy)" 
> <webmaster@xxxxxxxxxxx>"Eclipse WebMaster (Denis Roy)" 
> <webmaster@xxxxxxxxxxx>
>
>
>                         *"Eclipse WebMaster (Denis Roy)"
>                         <webmaster@xxxxxxxxxxx>*
>                         Sent by: eclipse.org-committers-bounces@xxxxxxxxxxx
>
>                         11/07/2005 11:00 AM
>                         Please respond to
>                         Eclipse Committers
>
> 	
>
> To
> 	
> eclipse.org-committers@xxxxxxxxxxx
>
> cc
> 	
>
> Subject
> 	
> [eclipse.org-committers] WebMaster Update
>
> 	
>
>
> 1. Work request tracking system
>
> 2. Website statistics
>
> 3. Website search
>
> 4. ACLs and committer access
>
> 5. Bugzilla upgrade postponed
>
>
>
> 1. Work request tracking system
> ===============================
>
> In response to https://bugs.eclipse.org/bugs/show_bug.cgi?id=104097, we
> have sandboxed OTRS, a work request tracking system.
>
> We will be declining work requests to webmaster@xxxxxxxxxxx and Bugzilla
> components in favor of this system so we can determine if it's
> appropriate for our environment. Please comment on the use of this
> system in the above bug.
>
> In order to test the new ticket system you have a couple of options.
> You can send an email to infra-support@xxxxxxxxxxx which will
> automatically create a new ticket and reply with your new ticket number.
>  Or committers can log in at http://phoenix.eclipse.org/customer.pl
> using their cvs account information and using the web interface they can
> create a new ticket.
>
> To track the status of your ticket you must login to
> http://phoenix.eclipse.org/customer.pl, at which point you will be able
> to search tickets, examine tickets you have and update your ticket
> information.
>
>
> 2. Website statistics
> =====================
>
> Matt installed Webalizer so you can gather some website statistics.  You
> can get to these in the Committer Tools
> (https://dev.eclipse.org/committers/).  Please open tickets if you have
> any comments.
>
>
>
> 3. Website search
> =================
>
> Did you know you can use our search engine on your project website to
> search your project's resources specifically?  Here's a sample form
> (also in the Committer Tools "How do I?" section):
>
> <form method="get" action="/search/search.cgi">
>     <input type="hidden" name="ul" value="/ajdt" />
>     <input type="hidden" name="wf" value="574a74" />
>     <input type="text" name="q" value="" />
>     <input type="submit" value="Search AJDT!" />
> </form>
>
> The above form will restrict search to any of our websites that have
> /ajdt in the URL.  See
> https://dev.eclipse.org/committers/help/howdoi.php#website.search for
> more info.
>
>
> 4. ACLs and committer access
> ============================
>
> Committers and Project Leads using the SSH console should beware of
> using ls -l to determine file permissions and ownership.  We use Access
> Control Lists (ACLs) on some directories to manage multiple group owners
> of files and directories.
>
> You can run getfacl (dirname) to see the complete set of owners and
> permissions.
>
>
> 5. Bugzilla upgrade postponed
> =============================
>
> I was unable to set aside enough time to properly test the Bugzilla
> upgrade to 2.20, so I postponed it.  The new date for the upgrade is
> during our maintenance window this Sunday, Nov. 13/05 at 6:00am Eastern.
>
> http://wiki.eclipse.org/index.php/WebMaster#Upcoming_Maintenance
>
>
> Thanks for your usual cooperation.
>
> Denis
>
>
>
> --
>
> Eclipse WebMaster - webmaster@xxxxxxxxxxx
> Questions? Consult the FAQ at
> http://wiki.eclipse.org/index.php/Webmaster_FAQ
> View my status at http://wiki.eclipse.org/index.php/WebMaster
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>
>
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--
Denis Roy
Manager, IT Infrastructure
Eclipse Foundation, Inc.
Office: 613.224.9461 x224
Cell: 819.210.6481
denis.roy@xxxxxxxxxxx