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Re: [cross-project-issues-dev] download.eclipse.org unavailable

On 2021-08-04 4:26 a.m., Sebastian Zarnekow wrote:
I suspect that people are really not reachable even in case of an infrastructure disaster.

This is incorrect; EF Strategic members can reach out to Infra staff using SMS text. Not one has done that.  I was alerted (by Mikael) of an outage at 4:09am and was on a computer at 4:14am to begin assessing the issue.

Despite the shutdowns & vacations, everyone available on the infra team worked to restore service according to our SLA:

https://wiki.eclipse.org/IT_SLA

Some items remained "broken" or unavailable for an extended time, but they are not Tier I items.

We did our best to communicate the current state, but clearly we could have done better. I'll be authoring a postmortem shortly, and will put forth recommendations for future events.


I understand apologies do not fix lost productivity, but I do apologize this happened. It was just about the worst possible type of outage at the worst possible time.


Denis








I think the best we can do right now is to learn from the post-mortem and implement mitigations afterwards.

Best
Sebastian


On Wed, Aug 4, 2021 at 9:54 AM Ed Merks <ed.merks@xxxxxxxxx> wrote:

Christoph ,

I  can only speculate about what's going on but speculation will get us nowhere.  Suffice to say that I am deeply and fundamentally concerned both by the state of our infrastructure and even more so by the complete silence from the Foundation.

I have tried to reach out yesterday to gain more information, and to suggest that information be posted to the community, but so far without success...

It would appear to me that we will not be able to get m2 completed today because I'm not sure any of us can do a build and promote the results right now.  Certainly I cannot, at this point, do any of my usual activities for m2, no new version of Oomph, no new installers, no product catalog updates...

Regards,
Ed

On 04.08.2021 08:52, Christoph Läubrich wrote:
> but I guess there is still a major problem with eclipse.org infrastructure.

It would be good to have at least some more information, the status page says 'A fix has been implemented and we are monitoring the results' but this is two days old and still we see massive outages, updatesites are broken, CI builds are even not running, we get bug reports about broken functionality, that's really annoying and frustrating.

Am 03.08.21 um 18:17 schrieb Andrey Loskutov:
See https://www.eclipsestatus.io/

Some basic website functionality seem to be restored, but mailing lists / message sending seem to be still broken across different services.
I received few random (I guess not all) mails from bugzilla, but I guess there is still a major problem with eclipse.org infrastructure.


Am 2. August 2021 14:02:03 MESZ schrieb Laurent Goubet <laurent.goubet@xxxxxxx>:
Hello,

All builds we started this morning (5 hours ago CEST) have failed with
issues trying to reach download.eclipse.org in one way or another, two
examples of which are:

- |Caused by: java.io.FileNotFoundException:
https://download.eclipse.org/releases/2019-09/compositeContent.jar|
-|||java.io.FileNotFoundException: Neither
https://download.eclipse.org/tools/orbit/downloads/drops/R20190602212107/repository/compositeContent.jar
nor
https://download.eclipse.org/tools/orbit/downloads/drops/R20190602212107/repository/compositeContent.xml|

When we tried to access these repositories through a browser, we
initially got a 403 error.
|https://download.eclipse.org/releases/2019-09| now seems to partially
load (all icons are broken) but
|https://download.eclipse.org/tools/orbit/downloads/drops/R20190602212107/repository
|still gives us a 403.

Could we get any status update on the issue and upcoming fix?

Regards,


--
Kind regards,
Andrey Loskutov

https://www.eclipse.org/user/aloskutov
Спасение утопающих - дело рук самих утопающих
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--

Denis Roy

Director, IT Services | Eclipse Foundation

Eclipse Foundation: The Community for Open Innovation and Collaboration

Twitter: @droy_eclipse


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