[cross-project-issues-dev] IT Support for Strategic and Entreprise Membe

[Denis Roy <denis.roy@xxxxxxxxxxx>]

As we approach Juno, I'd like to quickly remind you:

Strategic and Entreprise Members [1] of the Eclipse Foundation can 
nominate one or two contact people within their organization who are 
authorized to contact Webmasters outside of the usual 8:00am to 5:00pm 
Eastern webmaster support times.  This enables a rapid resolution in 
case a core Eclipse.org service [2] is preventing a committer from doing 
their work.

Please see the http://wiki.eclipse.org/IT_SLA document for more 
information about the process and the services covered.  Talk to your 
company representative if you'd like to nominate a contact person.

Denis



[1] 
http://eclipse.org/membership/become_a_member/membershipTypes.php#enterprise
[2] http://wiki.eclipse.org/IT_SLA#Tier_1_-_Critical