Talking to live humans
Some folks send an e-mail to webmaster@eclipse.org, thinking no one will ever read it. It’s always funny to read their reaction when they do get a reply:
“Oh, I didn’t think anyone would actually read this.”
“Thank you for your helpfulness and quick replies. That was really professional, I appreciate it.”
We do read every e-mail that comes in to the Webmaster box, and we try to be as helpful as we can, even if it means sending the inquiring user off to the newsgroups. When I send an enquiries to [webmaster|info|etc]@somesite, I find it hard to understand that I’m being placed in the “IGNORE” queue, because replying to a user’s request isn’t difficult, nor is it all that time consuming.
Posted October 30th, 2006 by Denis Roy in category: Uncategorized
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3 Responses to “Talking to live humans”
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Gunnar Says:
October 30th, 2006 at 9:53 am
Actually, this could be a killer for a company’s business. I found a broken web page recently and mailed the webmaster@somthing.com. My mail got rejected (user unknown) and the website is still broken. Maybe they don’t want to make business?
Lukas Bradley Says:
October 30th, 2006 at 10:07 am
My sites get over 1,000 spam emails a day through the standard email accounts. Many get through the spam filter, and my people just don’t have time to comb through them.
We use non-standard addresses, and post them frequently around the site.
Denis Roy Says:
October 30th, 2006 at 2:09 pm
The webmaster@eclipse.org inbox gets about 1000 e-mails a day to itself. Like yourself, SPAM filters can only do so much, but honestly, weeding out the remaining SPAM is not that time consuming for all the benefits of “being there” to your users.
Actually, using non-standard addresses is bad Internetizenship. See RFC 2142 (http://www.ietf.org/rfc/rfc2142.txt)
We pipe all the RFC 2142 addresses to webmaster@eclipse.org and deal with them there.